Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

To exercise your right of withdrawal, you must inform us (FRABO für den Hundesport GmbH, Bahnhofstrasse 1, 87493 Lauben +49 8374 231842, +49, info@frabo.de) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, which is, however, not mandatory.

You can fill out and submit the model withdrawal form or another clear declaration. If you make use of this option, we will immediately send you (e.g. by e-mail) a confirmation of receipt of such revocation.

To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to FRABO für den Hundesport GmbH, Bahnhofstrasse 1, 87493 Lauben, at your expense, without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the deadline of fourteen days. You shall bear the direct costs of returning the goods.

You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

Exclusion of the right of withdrawal (reasons for exclusion or expiry)

The right of withdrawal does not apply to contracts for the supply of goods,

which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer, as well as for products that have been individually manufactured for the customer according to the specifications of the customer or clearly tailored to his personal needs (custom-made products)

If the customer has purchased the products purchased from the provider for the purpose of his commercial or independent professional activity (in this case, the customer is not a consumer),

According to. § 312d para. 4 BGB, there is no right of withdrawal or right of return for goods that are made to customer specifications or clearly tailored to the personal needs of the buyer.

The right of revocation expires prematurely for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery and for the delivery of audio or video recordings or books in a sealed package if the seal was removed after delivery.

The revocation is to be addressed to:

FRABO für den Hundesport GmbH
Bahnhofstrasse 1
87493 Lauben
Tel: +49 8374 / 231842
E-Mail: info@frabo.de

  • Please avoid damages and impurities.
  • If possible, please return the goods to us in the original packaging with all accessories and with all packaging components.
  • If necessary, use a protective outer packaging.
  • If you no longer have the original packaging, please provide adequate protection against transport damage with suitable packaging.
  • Please send the goods back to us as an insured package and keep the delivery receipt.

    - End of the cancellation policy -

    You can also send your revocation before returning the goods informally or with the HERE download provided sample revocation form. To do this, print out the sample cancellation form, fill it out and send it by letter, fax or email.